FAQ

Our registered office is at 4-17-9 Honmichi, Kure, Hiroshima. Where a stay takes place and how to reach it by car or public transport is explained in our reply to your enquiry. Please tell us where you will travel from and roughly when.

Terms for changes and cancellation are agreed in writing when a stay is confirmed, and they depend on what was arranged: a room, a meal or an outing. This site does not state fixed fees, so please ask before you decide.

Four of the twelve rooms are planned with a private open-air bath on a timber deck. The other eight have an indoor soaking tub, and there is no shared bathing facility. If an open-air bath matters to you, say so in your enquiry. Whether a bath uses hot-spring water is stated per room, and we use the word onsen only where it applies.

Tell us about allergies, vegetarian needs or religious dietary rules when you enquire, not on arrival, and we will say in our reply what the kitchen can and cannot do. We cannot promise substitutions we hear about late. This is a note about meals and not medical advice, and anyone with a severe allergy should speak to their doctor first.

Conditions on the water and on the paths change with the season and the weather, and we cannot promise that any spot is safe for swimming. Paths to the water can be steep and uneven, you should not assume there are lifeguards, and children should be accompanied by an adult at all times. We share what we know about current conditions in reply to an enquiry.

No. The forms open an email draft in your own mail program, and nothing is booked until we confirm it to you in writing. Lodging, food and boat outings are arranged only where the required permits and operators are in place, and we tell you their status on request.